Operation Discrepancy Reports (ODR) are published after an investigation on an complaint or report on any discrepancy between the SOP or regulations and the service actually performed by a controller. Discrepancy includes deviation from SOP, service quality not up to standard, violation of any VATSIM or local rules etc.
List of published Operation Discrepancy Reports:
Ref:0002 (?? JUN 2018)
Ref:0001 (30 MAY 2018)